MetroAlert is a lifesaving app that can reduce response time by up to five minutes. When air transport is needed, hospitals and first responders can use MetroAlert to instantly notify West Michigan Air Care and send GPS coordinates using the "Helo Alert" function.
Upon receiving the request the Air Care Crew will be placed on standby and Air Care Communications will verify the location and request with the appropriate 911 Dispatch Center. Local protocols must still be followed for requesting a helicopter. First responders receive real-time updates on the estimated arrival time of the aircraft. App users in the field also have the ability to send photos to the communication center, without that photo being stored on their phone. The app provides a secure connection for transmitting messages. When data connectivity is limited, the app will revert to SMS messaging, but not before warning the user that they are no longer using a secure connection.
MetroAlert is not just a smartphone app. Utilizing a desktop application, referring facilities can quickly and easily request transports using a custom form that gives the transport team all the information they require to take off. The facility will receive the same ETE details as first responders and can continue to communicate with the communication center during transport.
Hospitals and 911 Dispatch Centers can download the latest desktop app at the Metro Aviation website. Upon downloading the app you will need to fill out a registration form. Air Care will then approve your application within 2-3 business days. If you have any questions or concerns contact Wes Brubaker by email or call 269-228-2288. Note for those in Cass and Berrien County: If you currently use MetroAlert with Memorial MedFlight it will not support adding Air Care at this time. A future update will allow support for both programs.